Hospice at Home Help
A younger hand holds an older woman's hand where it rests on the arm of a chair
For families keeping someone home on hospice, St. Louis area

Hospice comes in visits. The hours between them do not have to be yours alone.

A plain guide to what the Medicare hospice benefit covers across one whole day, what it leaves to the family, and how people in west St. Louis County fill the rest, beside hospice and never instead of it.

Tonight

If it is late and you are the one awake

Five small things for tonight. None asks you to decide anything big.

  1. Put the hospice number where the night person will see it.A hospice nurse and doctor are on call at any hour, tonight included.
  2. Call about what worries you, not what you can prove.Describe what you see; the nurse decides what it means.
  3. Decide who sleeps first.Take four-hour turns so the other person truly lies down.
  4. Write one line in a notebook.The time, what you noticed, who you called.
  5. Tomorrow, say the word respite.Short inpatient respite exists so the family can rest.
One day, twenty-four hours

What hospice covers in a day, and what falls to the family

Routine hospice at home is a plan of care delivered in visits. Here is one example day over the clock, and under it what Medicare and the federal rule actually put in writing.

Hospice team in the houseexample: an aide visit and a nurse visit
Hospice nurse and doctor on callby phone, all 24 hours
The family in the roomevery hour no visitor is there
Hours a family might addexample only: private, non-medical, outside the benefit
Text version of the strip: in this example day the hospice team is in the house for about two hours, 10 to 11am and 2 to 3pm. A hospice nurse and doctor can be reached by phone for all 24 hours. The family is in the room for the other 22 hours. An optional block from 10pm to 6am shows where some families add private, non-medical help.

An example day, not a promise of any schedule. How often the team visits comes from the plan of care your family builds with your hospice, so ask for your own pattern. Continuous home care during a crisis is a separate level of care, described below.

All 24 hours

On call is a phone, not a chair

"A hospice nurse and doctor are on call 24 hours a day, 7 days a week to give you and your family support and care when you need it."

Use the line at night. It does not mean someone stays in the house.

Source: Medicare Hospice Benefits, CMS, March 2026

Crisis only

Continuous home care is for brief periods of crisis

"Continuous home care is only furnished during brief periods of crisis ... and only as necessary to maintain the terminally ill patient at home."

It needs a minimum of 8 hours of care that day, predominantly nursing care. It is not a standing night shift.

Source: 42 CFR 418.302 and 418.204

Up to 5 days

Respite is written in for the family

"You can stay up to 5 days each time you get respite care. You can get respite care more than once, but only on an occasional basis."

It is inpatient care the hospice arranges. You may pay 5% of the Medicare-approved amount.

Source: the CMS booklet and Medicare.gov

A floor lamp glows in the corner of a curtained room at night

Not covered

Room and board, and the hours around them

"Medicare doesn't cover room and board if you get hospice care in your home or if you live in a nursing home."

The benefit does cover hospice aide and homemaker services, so ask how much your plan includes before paying for private hours.

Source: Medicare.gov, hospice care

The plan

The pattern is set with you

"You and your family will work with your hospice provider to set up a plan of care that meets your needs."

If the visits miss your hardest hours, ask to revisit the plan.

Source: the CMS booklet

The reads, by the hours they help with

Eighteen reads, arranged around the clock

Start with the hours you are in. Each read answers one late-night question and sends anything clinical back to the hospice team.

The week

Seeing the whole day

The benefit

What the benefit covers

The jobs

Daytime, between visits

The nights

After dark

The promise

Every hour

West county

Office hours: calls to make

Or take the reads in order

Beside hospice, never instead of it

What non-medical help looks like in a hospice house

A hired non-medical caregiver does not replace the hospice team, which keeps comfort, medicines and every clinical decision. A caregiver adds presence in the hours the plan leaves open.

HospiceVisits set by the plan of care, the on-call nurse and doctor, comfort supplies and drugs, and respite or inpatient care when the team arranges it.
The familyThe decisions, the calls to the line, the notebook, and the hours you choose to keep for yourselves.
A non-medical caregiverOvernight sitting, help with bathing, dressing and getting up, meals, laundry, company, and a few hours so someone can leave the house.

Most families start small, one overnight a week or a morning when the aide does not come, and adjust as the weeks change. First ask the hospice social worker what aide time your plan already includes.

A caregiver steadies an older woman by the arm as she rises from a sofa in a sunny living room
Help getting up. Photo: New Plan Care Solutions.
A caregiver and an older woman fold towels together at a table
The ordinary work of a day. Photo: New Plan Care Solutions.
A caregiver passes a warm mug into an older person's hands

Someone in the chair for the hours hospice does not cover

Overnights, the mornings the aide does not come, a few hours so you can sleep. Tell New Plan Care Solutions what is falling to you, and they will tell you honestly what non-medical support can take on.

New Plan Care Solutions is independently owned and operated in St. Louis by Stacie Postol, serving St. Louis and St. Charles counties with non-medical support: personal care, companionship, homemaking and respite. Background-checked caregivers, plans built together, and support that can start with a few hours.

It is not a hospice and does not provide medical care. The reads here are educational, not medical advice.

Call (314) 405-0887orvisit newplancare.com

Ask them to reach you

No health details here, please. Those belong with the hospice.

Phone number is optional. We will contact you only in the way you request.

Goes straight to New Plan Care Solutions, not to a lead broker. See their privacy policy.

Local help

Who to call in the St. Louis area

Each number was read on the organization's own page on September 12, 2026. If one has changed, trust the page linked under it.

Any hour

Your hospice's on-call line

On your admission papers. A nurse and doctor are on call around the clock.

Source: CMS hospice booklet

St. Louis, St. Charles, Franklin, Jefferson counties

Aging Ahead

Area Agency on Aging, with caregiving services and case management.

(800) 243-6060

Read on agingahead.org

City of St. Louis

St. Louis Area Agency on Aging

For older adults inside the city: meals, transportation, Medicare help.

(314) 612-5918

Weekdays 8am to 5pm, per stlouis-mo.gov

Missouri and Illinois

United Way 211

Answered 24/7; connects callers to community resources.

Dial 211 or 1-800-427-4626

Read on 211helps.org

A veteran

VA hospice care

At home, no copays, for enrolled Veterans who meet the clinical need. Ask the VA social worker.

Read on va.gov

A concern about a hospice

Missouri Home Health/Hospice Hotline

The state line for filing hospice complaints.

800-392-0210

Read on health.mo.gov

The full local directory, with what each line is for

Questions families ask

The questions you are typing at 2am

Does hospice send someone to stay with Mom overnight?

In a routine week, no. Hospice at home is visits set by the plan of care, with a nurse and doctor on call by phone. Continuous home care is only for brief periods of crisis.

How many days of respite can we get?

Medicare's hospice booklet says she can stay up to 5 days each time she gets respite care, in a Medicare-approved facility the hospice arranges, more than once but only on an occasional basis. You may pay 5% of the Medicare-approved amount. See respite, how many days.

Who is supposed to change her at 4am?

Unless an aide or a hired caregiver is in the house at that hour, the family is. Ask the hospice nurse to show you how, and ask whether more aide time fits your plan. See who changes her at night.

Can we hire a caregiver on top of hospice?

Families do. The benefit will not pay for care the hospice did not set up, so private hours are arranged separately. Hospice keeps every medical decision, and the team should know who is in the house.

Am I failing her if I cannot do the nights alone?

No. The federal rule says respite exists to relieve the family caring for her. Needing help with the nights is a staffing problem, not a verdict on your love.